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Wednesday 7 August 2013

RUN@cloud routing outage resolved

There was an outage in the RUN@cloud shared routing layer that resulted in a 22 minute downtime window for apps from 01:24AM to 01:46 AM PDT where apps may have been inaccessible.  Applications running on dedicated routers were not affected.

The engineering team is reviewing this outage to isolate the root cause and identify ways to avoid this error in the future.  If you would like information about upgrading to a dedicated router, please review the Application SSL docs.

We apologize for any service disruption that you experienced because of this issue.